QUESTIONS ABOUT OUR OILS?
WE’VE GOT ANSWERS.
Everything you need to know about choosing, using, and storing your oils.
OIL USE & SAFETY
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      Yes. Our oils are 100% natural, nothing is added after processing to preserve their full potency and efficacy. 
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      Oils labeled for skin can be applied directly, otherwise diluted with a base oil to reduce the strong concentration of these pure oils, particularly if you have sensitive skin. It is generally recommended to apply oils on skin at night, away from sunlight, to let it naturally steep into the body. Oils labeled for hair use can be applied directly to scalp and hair, strands either as part of a pre-wash treatment or to refresh scalp and hair strands for more moisture, hydration and growth. Similarly, hair oils can be diluted with a base oil, particularly if your scalp is prone to sensitivity. Fragrance oils are used similarly as perfumes, a few drops can go a long way. Alternatively, fragrance oils are applied to diffusers, candle burners, in steam or sauna, diluting a few drops of the oil with water. Our oils are truly versatile. They can be incorporated into your skin and haircare routines, aromatherapy, or other beauty and wellness rituals. For detailed tips, visit our SHOP. 
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      To maximize the shelf life and potency of oils, store in a cool, dark place away from direct sunlight and heat sources. Keep the bottles tightly sealed to prevent oxidation and degradation. 
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      - We recommend performing a patch test on your hand before use to ensure no sensitivities. 
- Though our products are natural, some people may experience sensitivities and therefore it is always recommended to patch test before use. 
- Avoid contact with any sensitive areas, in particular around the eyes and nose. 
- Keep out of reach of children, and consult your medical professional for use during pregnancy. 
 
ORDERS, SHIPPING & RETURNS
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      You can place an order directly through our SHOP page. For wholesale inquiries, please send us a note at hello@chakkaorigins.com 
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      We accept all major credit cards. 
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      Orders ship within 3-4 business days in the U.S. We also ship internationally, shipping times vary by destination. 
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      All sales are final and returns are not accepted at this time as we are a small business. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate and resolve the issue. We can be reached on hello@chakkaorigins.com. 
SOURCING & SUSTAINABILTY
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      Yes. Our oils are 100% natural with no additives, and we do source organically grown products, though we are not yet fully certified organic. 
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      We partner with smallholder farmers in Ethiopia, sourcing from buffer zones within biodiverse reserves to ensure quality and sustainability. We source raw materials directly, we cold-press or steam distill them, and then bottle directly in Ethiopia. 
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      Our team works closely with farmers year-round, providing resources and training to ensure ethical labor and climate-smart practices. 
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      Yes. Our bottles are made of glass, which can be recycled or repurposed for continued use. 
WHOLESALE & BULK ORDERS
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      Minimum order quantities vary by product. Please reach out to us at hello@chakkaorigins.com for details on the specific items you’re interested in. 
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      Yes. We provide marketing and promotional support, including product education, digital assets, and materials to help you share the Chakka Origins story with your customers. 
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